HOW DOES THE LIFETIME GUARANTEE WORK?
Gold Empire is committed to giving you with the best jewelry experience. We are pleased to offer all our customers a lifetime guarantee if your piece is damaged, fades or is defective during normal wear. The guarantee entitles you to a one-time replacement of the piece unless, as determined solely by Gold Presidents, your piece can be repaired or was intentionally damaged. In the event Gold Presidents no longer carries the piece, you will be permitted to exchange your piece for another of equal or lesser value.
HOW LONG DOES IT TAKE FOR SHIPPING?
Most pendants take 3 - 8 days to ship, custom orders take 4 - 6 weeks to custom design, after jewelry is made we will ship. Choosing Standard shipping will be delivered via USPS which will take approximately 12 - 18 business days to arrive.
Your tracking number will be sent automatically through a confirmation email. Please allow 24 hours before checking the status of your shipment as the system requires some time to update.
For international orders you can select either of the following options:
USPS International (10-18 days Tracking provided until package leaves U.S. only and Insurance must be purchased separately). USPS shipments come with the package's customs number indicating when the package leaves the United States. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS*
*Please note that all solid gold, diamond, or custom orders are made to order. These orders may take 10-15 business days to process due to each piece being individually made and inspected for quality assurance. They will be shipped via registered delivery and will include full insurance.
IS THE JEWELRY MADE WITH REAL GOLD/SILVER/RHODIUM?
Yes, we only use 14-18k yellow gold, real .925 sterling silver, or brass. All of our products are thoroughly tested for quality and durability before, during and after production.
CAN I GET ADDITIONAL DISCOUNTS ON SOLID GOLD PIECES/DIAMOND JEWELRY?
Due to the high value of solid gold and diamond jewelry these pieces are marked down on on an individual basis, therefore cannot be included in promotions or sales. Each piece will be marked down individually to get you the best price possible.
WHAT IS THE RETURN POLICY?
Returns: For jewelry, if you are unsatisfied with your purchase you may return it for a refund or exchange within the first 30 days from the date the product is received. Items must be unworn and in mint condition, we do not require the original packaging to be returned. Please contact us at firstname.lastname@example.org before attempting to execute a return.
Solid Gold and Custom Jewelry
Because all solid gold jewelry is made to order, we cannot accept returns on solid gold jewelry. Similarly, because all custom jewelry and pieces are made to order, we cannot accept returns on custom jewelry.
HOW SHOULD I STORE/PROTECT MY JEWELRY?
Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
Chlorine, especially at high temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.
IS YOUR GOLD PLATING JUST LIKE ANY OTHER COMPANY'S?
No, our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting products available.
WHAT IS VERMEIL?
Vermeil is a term used to describe a high quality jewelry that must meet the following standards:
1.) The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten)
2.) The gold karat must be at least 12K. We utilize 18K and 14K depending on the piece.
3.) The gold must be at least 2.5 microns thick. This is much thicker than electroplating or typical gold dipped jewelry and will outlast typical gold plated items.
All Vermeil items are a 925 sterling silver base, except Franco chains which are made of a stainless steel base due to the chain style.
GOLD AND VERMEIL CLEANING TIPS
Some notes for cleaning jewelry:
1. For extremely dirty jewelry, use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gentle soap to clean the vermeil jewelry under warm running water. Make sure you rinse well and wipe with a soft non-abrasive cloth to dry. Water residue can cause staining. Make sure the piece is fully dry before returning to storage.
2. Many websites recommend a baking soda and water (mix in equal parts and cake on the vermeil, leaving for about 10 minutes before rinsing clean) cleaning method, but we have found this doesn’t work very well.
3. Buff or clean the vermeil with a soft, dry cotton cloth. DO NOT over polish with silver polishing cloth on the vermeil. It will strip the finish off, leaving you with just the sterling silver underneath.
IF I HAVE AN ADDITIONAL QUESTION THAT THE HELP/FAQ PAGE WAS UNABLE TO ANSWER, HOW CAN I GET HELP?
If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will respond to the request within the hour during regular business hours. You may reach out to us directly at email@example.com be sure to include your name, order number, and any other important information that will allow us to better serve your request.